Privacy Policy

Who We Are and What This Covers

novqureara operates from 6 Kelly St, Mundingburra QLD 4812, Australia. We provide financial analysis education and training programs to individuals looking to build practical skills in financial assessment and reporting.

This policy explains how we handle your personal information when you interact with our website, enrol in our programs, or contact us for information. We take your privacy seriously and follow Australian Privacy Principles under the Privacy Act 1988.

Information We Collect From You

The information we gather depends on how you interact with us. Here's what we typically collect:

When You Browse Our Site

Our website collects basic technical data through your browser. This includes your IP address, browser type, device information, and which pages you visit. We use this to understand how people use our site and spot any technical problems.

When You Contact Us or Enrol

If you reach out through our contact form or enrol in a program, we'll ask for your name, email address, phone number, and sometimes your location. For course enrolment, we might need additional details like your educational background or work experience to help us tailor the learning experience.

Payment Information

When you purchase a course, our payment processor handles your financial details. We don't store complete credit card numbers on our systems. We do keep records of transactions for accounting purposes and to manage your course access.

How We Use Your Information

We're not in the business of selling your data. Everything we collect has a specific educational or administrative purpose.

We occasionally send emails about upcoming courses or new learning materials. You can opt out of these at any time using the unsubscribe link in any email.

Sharing Your Information

We don't hand over your personal details to random third parties. But running an educational business means we work with some trusted service providers.

Service Providers We Use

• Email hosting and communication platforms to send you course materials and updates
• Payment processors to handle transactions securely
• Cloud storage providers for course content and administrative records
• Website hosting and technical infrastructure services

These providers only access the information they need to do their job, and they're bound by confidentiality agreements.

Where Your Data Lives

Most of our systems and data storage are located within Australia. However, some of our service providers operate internationally, which means your information might be processed or stored overseas.

When data goes offshore, we make sure our providers maintain privacy standards comparable to Australian requirements. We use contracts and technical safeguards to protect your information regardless of where it's processed.

Keeping Your Information Safe

We put reasonable security measures in place to protect your personal information from unauthorized access, loss, or misuse. This includes encrypted connections for our website, access controls for our systems, and regular security reviews.

That said, no online system is completely bulletproof. While we do our best to protect your data, we can't guarantee absolute security. If you notice anything suspicious with your account, let us know straight away.

How Long We Keep Your Information

We don't hold onto your personal information longer than necessary. Here's our general approach:

• Course enrolment and learning records: Kept for seven years after course completion for certification verification and educational record keeping
• Payment and transaction records: Retained for seven years to meet Australian tax and accounting requirements
• Contact enquiries: Deleted after two years if no further interaction occurs
• Marketing consent records: Maintained until you withdraw consent, then deleted within 30 days
• Website analytics data: Anonymized after 26 months

These retention periods might be extended if required by law or if there's an ongoing dispute or investigation.

Your Rights and How to Exercise Them

Under Australian privacy law, you have several rights regarding your personal information. You can request to access, correct, or delete your data. Here's how that works in practice:

Access Your Information

You can ask for a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a digital format. There's no charge unless the request is particularly complex or repetitive.

Correct Your Information

If you spot something wrong in your records, let us know and we'll fix it. You can update most details yourself through your student account, or email us at info@novqureara.com for changes.

Delete Your Information

You can ask us to delete your personal information in certain circumstances. We'll comply unless we have a legitimate reason to keep it, like completing a course you're enrolled in or meeting legal obligations.

Keep in mind that deleting your account means losing access to any courses you've purchased and your learning history.

Object to Processing

If you're unhappy with how we're using your information, you can object. We'll stop unless we have compelling legitimate grounds to continue.

Withdraw Consent

Where we're relying on your consent to process your information, you can withdraw it at any time. This won't affect any processing we've already done, but we'll stop going forward.

Cookies and Tracking Technology

Our website uses cookies and similar technologies. These are small text files stored on your device that help our site function properly and remember your preferences.

Types of Cookies We Use

• Essential cookies: Required for the website to function. These handle things like keeping you logged in and remembering your course progress.
• Analytics cookies: Help us understand how visitors use our site so we can make improvements. These are anonymized and don't identify you personally.
• Preference cookies: Remember your settings and choices to make your experience more convenient.

You can control cookies through your browser settings. Blocking certain cookies might affect how our website works for you.

Children's Privacy

Our courses are designed for adults interested in professional financial analysis skills. We don't knowingly collect personal information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us first.

Changes to This Privacy Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. The "last updated" date at the top tells you when we made the most recent changes.

If we make significant changes that affect how we handle your information, we'll notify you by email or through a prominent notice on our website. Continuing to use our services after changes take effect means you accept the updated policy.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve it. We take complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: